Our latest residents and relatives survey results for 2020 are out
RESIDENT/RELATIVE SURVEY OUTCOMES – YEAR ON YEAR COMPARISONS
The results of the residents and relatives survey
SONNET CARE HOMESRESIDENT/RELATIVE SURVEY OUTCOMES – YEAR ON YEAR COMPARISONS
| KEY QUESTIONS | 2020 | 2019 | 2018 | 2017 | 2016 | 2015 | 2014 |
|---|---|---|---|---|---|---|---|
| Do you believe we provide care which is safe, within a safe environment? | 100% | 100% | 98% | 100% | 98% | 98% | 95% |
| Do you find us to be effective in meeting your (relative / friends') needs? | 94% | 97% | 98% | 95% | 100% | 100% | 89% |
| Are we caring? | 94% | 97% | 95% | 97% | 95% | 96% | 93% |
| Are we responsive? | 88% | 91% | 96% | 97% | 95% | 96% | 93% |
| Is the home well-led? | 89% | 94% | 97% | 97% | 95% | 94% | 78% |