Sonnet Care Homes (Essex) Limited, Braintree, Essex
At our care homes in Braintree the resident is at the heart of everything we do. It is really important to us that people live the days that they choose. That they have the activities that they want to.
Do you believe we provide care which is safe, within a safe environment? 0
Do you find us to be effective in meeting your (relative / friends’) needs? 0
Are we caring? 0
Are we responsive? 0
Is the home well-led? 0
|Do you believe we provide care which is safe, within a safe environment?||100%||98%||100%||98%||98%||95%|
|Do you find us to be effective in meeting your (relative / friends') needs?||97%||98%||95%||100%||100%||89%|
|Are we caring?||97%||95%||97%||95%||96%||93%|
|Are we responsive?||91%||96%||97%||95%||96%||93%|
|Is the home well-led?||94%||97%||97%||95%||94%||78%|
People choose to live in a Sonnet residential care home for many reasons – our expert care, the quality of our facilities, the reassurance of a friend’s recommendation – but above all they know that we are here to help them with kindness, comfort and respect.
We believe that everyone has the right to live their life to the full, the way they want to. Whether you love to get out and about with friends, enjoy the peace of a beautiful garden, or live for the match on Saturday, we’re here to help you live the way you choose.
My mother has been a long term resident at The New Deanery and has enjoyed her time at the home, she has always been treated with the utmost care and respect, all the staff have been kind and affectionate with her, in genuinely understanding her needs.
I have never had to make a complaint and have always felt re-assured by getting to know the staff that my mother has been cared for in the best place. The atmosphere around the home is pleasant, friendly and relaxing.
I have found St. Mary’s Court to be excellent for my brother. He has much improved in his well being and personal hygiene, which concerned us. I have seen him slowly becoming more aware and interacting with us.
The facilities are very good and rooms are spacious, yet retain a homely feel. Everywhere is spotlessly clean and lots of staff around who are always willing to help and chat about resident.
There are lots of outings and in-house activities to keep residents active and stimulated.
My mum has been at The New Deanery for four years and has been looked after by a caring staff for all that time.
She came after a spell at Broomfield hospital and asked to stay at The New Deanery – she did not want to go back home. This says it all about the care and attention she has been given.
Each and every member of staff who have looked after her during her time here cannot be praised highly enough.
You can read more of our customer and family member testimonials on our Testimonials page.
The New Deanery is a luxury care home in beautiful surroundings for people who want to enjoy life to the full with the reassurance of quality care.
St Mary’s Court is a specialist care home with separate units providing high dependency nursing and palliative care, and dementia care for older people and for people with young onset dementia.
The health, safety and wellbeing of our residents and staff team are always our top priorities. We have therefore put in place robust and comprehensive contingency plans to prepare for, and respond to, the coronavirus outbreak in the UK. Our plans will be kept under regular review and updated as advised by the Government, Public Health England and associated advisory bodies.
This page details the latest guidance from Sonnet Care Homes about the steps we are taking in St Mary’s Court and The New Deanery Care Homes. This information is intended for our residents, their family and friends, our staff team, and any other potential visitors to our care homes.
For comprehensive information about the coronavirus itself, please visit https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
As a preventative measure we have asked all visitors, including family members and friends, not to visit our care homes until further notice. We have not taken this decision lightly and appreciate that this may cause concern for some, but we feel that this is a necessary step to take.
Please be assured that we will maintain close telephone contact with regular visitors/nominated representatives, and that all information is being communicated as needed. Equally we have reassured all families and friends that they can telephone at any time, and where possible they will be able to speak directly with residents. We have also set up Facebook messaging and Skype so that residents can have face time with their loved ones if they choose.
In addition, visits from the local community and external entertainment into the homes have been cancelled for the foreseeable future. Our staff team will do all they can to ensure that life in the homes remains as comfortable and sociable as possible. We will still ensure that vital medical or nursing visits are made. These essential visitors are told not to enter if they have any symptoms of Covid-19, if they live with anyone who is displaying symptoms, if they have returned from overseas in the previous 14 days. The team will ensure that essential visitors wash their hands thoroughly and use hand sanitiser on entering the home.
Our staff team will continue to take universal infection control precautions to manage the risks in the homes and to safeguard the health and well-being of our residents and staff team. Our training team will support staff to refresh their infection control and hand washing training, and alcohol hand sanitiser is available in each reception area and various locations around the homes.
We have cancelled all mini-bus outings (with the exception of short rides out which do not require residents to get off the bus), and residents are being asked to stay on site. The only reason for leaving site being to seek urgent medical care. We have cancelled any non-urgent appointments for the next 2 weeks and will keep this under review.
We have identified key personnel to lead our response to the Coronavirus outbreak. This team is meeting as often as is necessary to plan and coordinate our actions using the most up to date advice and information available.
Our contingency plan includes, but is not limited to, details of:
We all need to be prepared for short to medium term inconveniences and changes to the way we are used to doing things and seeing things done. How this looks and feels may change, but we want to use this communication to prepare you for some measures which may be necessary.
We may need to:
We understand that there is much uncertainty, and that information is changing daily, and we will do all we can to keep everyone up to date.
This is, and will continue to be, a joint effort and we thank you very much for your support and cooperation.
If you have comments or questions, please do not hesitate to contact us.
Julia Clinton, CEO Julia.firstname.lastname@example.org
Terri Pike, Home Manager, St Mary’s Court Terri.email@example.com
Jane Sadowski, Home Manager, The New Deanery Jane.firstname.lastname@example.org