Sonnet Care Homes (Essex) Limited, Braintree, Essex
At our care homes in Braintree the resident is at the heart of everything we do. It is really important to us that people live the days that they choose. That they have the activities that they want to.
Residents who tell us the overall quality of their care is 'Good' or better 0
Residents who say we provide sufficient activities 0
Residents who tell us they felt safe here during the pandemic 0
Residents who rate the quality of food as 'Good or better' 0
Residents who tell us their overall level of comfort is 'Good or better' 0
|Do you believe we provide care which is safe, within a safe environment?||100%||100%||98%||100%||98%||98%||95%|
|Do you find us to be effective in meeting your (relative / friends') needs?||94%||97%||98%||95%||100%||100%||89%|
|Are we caring?||94%||97%||95%||97%||95%||96%||93%|
|Are we responsive?||88%||91%||96%||97%||95%||96%||93%|
|Is the home well-led?||89%||94%||97%||97%||95%||94%||78%|
People choose to live in a Sonnet residential care home for many reasons – our expert care, the quality of our facilities, the reassurance of a friend’s recommendation – but above all they know that we are here to help them with kindness, comfort and respect.
We believe that everyone has the right to live their life to the full, the way they want to. Whether you love to get out and about with friends, enjoy the peace of a beautiful garden, or live for the match on Saturday, we’re here to help you live the way you choose.
My mother has been a long term resident at The New Deanery and has enjoyed her time at the home, she has always been treated with the utmost care and respect, all the staff have been kind and affectionate with her, in genuinely understanding her needs.
I have never had to make a complaint and have always felt re-assured by getting to know the staff that my mother has been cared for in the best place. The atmosphere around the home is pleasant, friendly and relaxing.
I have found St. Mary’s Court to be excellent for my brother. He has much improved in his well being and personal hygiene, which concerned us. I have seen him slowly becoming more aware and interacting with us.
The facilities are very good and rooms are spacious, yet retain a homely feel. Everywhere is spotlessly clean and lots of staff around who are always willing to help and chat about resident.
There are lots of outings and in-house activities to keep residents active and stimulated.
My mum has been at The New Deanery for four years and has been looked after by a caring staff for all that time.
She came after a spell at Broomfield hospital and asked to stay at The New Deanery – she did not want to go back home. This says it all about the care and attention she has been given.
Each and every member of staff who have looked after her during her time here cannot be praised highly enough.
You can read more of our customer and family member testimonials on our Testimonials page.
The New Deanery is a luxury care home in beautiful surroundings for people who want to enjoy life to the full with the reassurance of quality care.
St Mary’s Court is a specialist care home with separate units providing high dependency nursing and palliative care, and dementia care for older people and for people with young onset dementia.
The health, safety and wellbeing of our residents and staff team are always our top priority. We have therefore put in place comprehensive plans to ensure a robust response to the coronavirus outbreak in the UK. Our plans are being kept under regular review and updated as advised by the Government, Public Health England and associated advisory bodies.
This page details some of the steps we have taken at The New Deanery and St Mary’s Court. This information is intended for our residents, their family and friends, our staff team, and any other potential visitors to our care homes.
For comprehensive information about the coronavirus itself, please visit https://www.gov.uk/coronavirus
As a precaution and preventative measure on September 14th 2020 we asked all visitors, including family members and friends, not to visit our care homes until further notice.
We maintain close telephone contact with regular visitors/nominated representatives, and ensure that all information is being communicated as needed. Equally we have reassured all families and friends that they can telephone at any time, and where possible they will be able to speak directly with residents. We are also actively supporting Facebook messaging and Skype to enable residents to enjoy face time with their loved ones if they choose.
In addition, visits from the local community and external entertainment into the homes are cancelled for the foreseeable future. Our activities team works across the 7 day week, and they have successfully adapted their programme to offer a diverse range of pastimes and activities whilst promoting social distancing. We are also making full use of our extensive grounds during fine weather.
Our staff team observe strict infection control precautions, including the use of appropriate Personal Protective Equipment (PPE). We have good supplies of PPE, including face masks which are being routinely worn for all care and support.
We have cancelled all mini-bus outings (with the exception of short rides out which do not require residents to get off the bus), and residents are being asked to stay on site. The only reason for leaving site being to seek urgent medical care. We have cancelled any non-urgent appointments and await guidance regarding when these can safely be rescheduled.
Our coronavirus outbreak leadership team meets weekly as a minimum to review the measures we have in place, the latest government guidance, and to agree any new actions required.
We have been overwhelmed by the fabulous support we have received, and take this opportunity to sincerely thank our team, and our residents and their loved ones.
If you have comments or questions, please do not hesitate to contact us.